Always keep your online receipt for any products purchased. It will enable us to deal with your cancellation or return quickly.
These terms are in line with The Consumer Contracts Regulations 2013.
Due to the fact that our Artificial Grass is bespoke made for each customer, we reserve the right to not accept returns for Artificial Grass. Any products that are not bespoke made, such as accessories or clearance rolls, may be returned within 14 days of delivery.
Bespoke items that are accepted for return, are subject to the following conditions
Non bespoke items that are accepted for return, are subject to the following conditions
Goods received should be fully rolled out and inspected before use. Any faulty, damaged, or incorrect goods should be reported to our sales team immediately. Please note that products may have a slight colour variation due to the product being manufactured in batches and this is not a fault.
Do not fit or use the goods in anyway as you will then be liable for the costs and liable for keeping the goods. If the goods have not been used, we may offer a repair, exchange, or refund as appropriate in accordance with your consumer rights and our terms.
If you are arranging an independent fitter or as the fitting company you are ordering goods to install, we suggest that you do not schedule any installation work until a few days after receiving the delivery. This will enable you to check the goods and resolve any technical issues. Please take a moment to check the details on the order confirmation, to ensure the correct products have been ordered and that the delivery address and other details are as you requested.
Great product, fabulous service.
16th January 2022
Did just what we wanted - protected muddy grass areas from dog 'traffic'. Very good product.
14th January 2022
Very good service would highly recommended
6th December 2021
Quality astro turf, delivered on time, very pleased
1st December 2021
5 stars for delivery and helpfulness in positioning the grass. The grass is rolled up, so can not comment that. But i...
30th November 2021
Great product quick delivery delivery driver put exactly where I wanted have recommended to others and will use again
16th November 2021