UK’s Premier SUPPLIER
For Artificial Grass

Trade Accounts Available
Fast National Delivery
Low Price Promise Guarantee
Easy To Install

Returns Policy

Terms and conditions

Always keep your online receipt for any products purchased. It will enable us to deal with your cancellation or return quickly.

Products delivered to you

These terms are in line with The Consumer Contracts Regulations 2013.

Due to the fact that our Artificial Grass is bespoke made for each customer, we reserve the right to not accept returns for Artificial Grass. Any products that are not bespoke made, such as accessories or clearance rolls, may be returned within 14 days of delivery.

Bespoke items that are accepted for return, are subject to the following conditions

  1. A collection or delivery charge at a minimum of £25
  2. A ‘Production Fee’ which includes the cost of production and degraded stock. This is calculated at 20% of the original order value.
  3. The item is unused
  4. You have proof of purchase
  5. The item was not damaged by the customer

Non bespoke items that are accepted for return, are subject to the following conditions

  1. A collection or delivery charge
  2. The item is unused
  3. You have proof of purchase
  4. The item was not damaged by the customer
  5. The item was delivered within 14 days of the request for the return

Damaged or Faulty Products

Goods received should be fully rolled out and inspected before use. Any faulty, damaged, or incorrect goods should be reported to our sales team immediately. Please note that products may have a slight colour variation due to the product being manufactured in batches and this is not a fault.

Do not fit or use the goods in anyway as you will then be liable for the costs and liable for keeping the goods. If the goods have not been used, we may offer a repair, exchange, or refund as appropriate in accordance with your consumer rights and our terms.

If you are arranging an independent fitter or as the fitting company you are ordering goods to install, we suggest that you do not schedule any installation work until a few days after receiving the delivery. This will enable you to check the goods and resolve any technical issues. Please take a moment to check the details on the order confirmation, to ensure the correct products have been ordered and that the delivery address and other details are as you requested.

For cancellations and collections please call us on 0845 177 1664 or email [email protected].

Useful Information

WHY CHOOSE ARTIFICIAL GRASS?

If you love grass but don’t want the mess, mud and maintenance, Artificial Grass Direct has the perfect grass for you.

What our customers say

Easy ordering. Most helpful driver it has been my pleasure to meet and the item is so very good. If I was to mark th...

Derek rose

22nd September 2021

Smooth easy process from ordering to delivery. Grass is exactly as described and perfect for my needs. Recommended

Anonymous

22nd September 2021

Very good quality and good value for money easy to ✂️ I would recommend

Andrew Legg

21st September 2021

Looks great, so much better than turf

Tim Barker

20th September 2021

Nice quality grass delivered promptly. Everyone is impressed with the finish. Ordering process was easy and there wer...

Kevin Falconer

13th September 2021

Was quite easy to lay. Looks like amazingly real grass. Neighbours admiring it.

Anonymous

13th September 2021

View all

0 item in your basket

£0.00