The Largest Manufacturer
of Artificial Grass in Europe,
Selling Direct to You!

Trade Accounts Available
Fast National Delivery
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Easy To Install

Returns Policy

Terms and conditions

Always keep your online receipt for any products purchased. It will enable us to deal with your cancellation or return quickly.

Products delivered to you

These terms are in line with The Consumer Contracts Regulations 2013.

Due to the fact that our Artificial Grass is bespoke made for each customer, we reserve the right to not accept returns for Artificial Grass. Any products that are not bespoke made, such as accessories or clearance rolls, may be returned within 14 days of delivery.

Bespoke items that are accepted for return, are subject to the following conditions

  1. A collection or delivery charge at a minimum of £25
  2. A ‘Production Fee’ which includes the cost of production and degraded stock. This is calculated at 20% of the original order value.
  3. The item is unused
  4. You have proof of purchase
  5. The item was not damaged by the customer

Non bespoke items that are accepted for return, are subject to the following conditions

  1. A collection or delivery charge
  2. The item is unused
  3. You have proof of purchase
  4. The item was not damaged by the customer
  5. The item was delivered within 14 days of the request for the return

Damaged or Faulty Products

Goods received should be fully rolled out and inspected before use. Any faulty, damaged, or incorrect goods should be reported to our sales team immediately. Please note that products may have a slight colour variation due to the product being manufactured in batches and this is not a fault.

Do not fit or use the goods in anyway as you will then be liable for the costs and liable for keeping the goods. If the goods have not been used, we may offer a repair, exchange, or refund as appropriate in accordance with your consumer rights and our terms.

If you are arranging an independent fitter or as the fitting company you are ordering goods to install, we suggest that you do not schedule any installation work until a few days after receiving the delivery. This will enable you to check the goods and resolve any technical issues. Please take a moment to check the details on the order confirmation, to ensure the correct products have been ordered and that the delivery address and other details are as you requested.

For cancellations and collections please call us on 0845 177 1664 or email [email protected].

Useful Information

WHY CHOOSE ARTIFICIAL GRASS?

If you love grass but don’t want the mess, mud and maintenance, Artificial Grass Direct has the perfect grass for you.

What our customers say

Great customer service, they were able to expedite my order and deliver within 48 hours. Very happy with the product.

Rachel Eardley

11th November 2023

Only a pleasure to deal with them hence my 3rd purchase!

Dutch Van Eck

26th October 2023

Great quality grass, quick delivery and helpful delivery man.

Jonathan Howes

15th October 2023

excellent product and service 5Stars Thank you

Joe Stanley

28th September 2023

Delivered quickly. Can’t comment on how they work as edging. My plan is to use them as a non-rotting shed base.

Jon Dance

11th September 2023

Great product, very quick delivery. No fuss, very happy.

Anonymous

7th September 2023

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