UK’s Premier SUPPLIER
For Artificial Grass

Trade Accounts Available
Fast National Delivery
Low Price Promise Guarantee
Easy To Install

Returns Policy

Terms and conditions

Always keep your online receipt for any products purchased. It will enable us to deal with your cancellation or return quickly.

Products delivered to you

If you buy a product which we deliver to you, you may cancel your order (or any part of it) for any reason before delivery or within 14 days after delivery by:

This is subject to the following conditions:

  • The product must be unused
  • Orders which are cut or made to measure to meet your requirements will not be exchanged or refunded
  • You will receive a full refund of the price paid (including relevant delivery charges) less any collection charges.

Sales and Promotions – You have the right to return products within 14 days of purchase as long as the products are unopened, undamaged, unused and in their original packaging, with proof of purchase. However, the cost of the return is not covered. Min cost for return £25.00.

If you return part of an order, we will recalculate any applicable cutting and delivery charge for the remaining part of the order and also deduct this from the refund. We reserve the right to refuse a return or to require proof of identity. YOUR CONSUMER RIGHTS ARE NOT AFFECTED.

Damaged or Faulty Products

Goods received should be fully rolled out and inspected before use. Any faulty, damaged or incorrect goods should be reported to our sales team immediately. Please note that products may have a slight colour variation due to the product being manufactured in batches and this is not a fault.

Do not fit or use the goods in anyway as you will then be liable for the costs and liable for keeping the goods.  If the goods have not been used,  we may offer a repair, exchange or refund as appropriate in accordance with your consumer rights.

If you are arranging an independent fitter or as the fitting company you are ordering goods to install, we suggest that you do not schedule any installation work until a few days after receiving the delivery. This will enable you to check the goods and resolve any technical issues. Please take a moment to check the details on the order confirmation, to ensure the correct products have been ordered and that the delivery address and other details are as you requested.

For cancellations and collections please call us on 0845 177 1664 or email [email protected].

Useful Information

WHY CHOOSE ARTIFICIAL GRASS?

If you love grass but don’t want the mess, mud and maintenance, Artificial Grass Direct has the perfect grass for you.

What our customers say

From purchase to delivery everything was great. I called customer service to double check my order and they answered...

Clint Brown

18th June 2021

the edging i ordered was ideal for the project i am undertaking

Roy Thirlby

17th June 2021

Excellent service. Grass arrived on time and the quality was as promised. have used Artificial Grass in the past for ...

john kerr

16th June 2021

Very pleased with quality and service

nicolo stassano

9th June 2021

Really great product. My son is so happy - we spend most of our time outside now rain or shine!

Anonymous

6th June 2021

The Sherwood grass is very good quality easy to install, just there wasn’t an update on delivery time, I had to...

Russell Kerfoot

6th June 2021

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