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Delivery Information

DELIVERY INFORMATION & COSTS

Artificial grass delivery costs are priced based on weight. Accessory delivery costs are dependant on the particular item.

Isle of Wight, Highlands, Northern Ireland, Ireland, Isle of Man and Channel Isles price on request.

Any International orders price on request

Every effort is made to dispatch the products to you within 10 working days depending on area and size of order. Every effort is made to fulfil orders as soon as possible. For Scotland, please call for an ETA.

4m widths are quite long and heavy for one person to carry safely, so drivers may need assistance in unloading your grass. The drivers are only obliged to drop at the main entrance of the property, curb side only.

For further information regarding freight deliveries please read the information at the bottom of this page.

The following conditions apply to 2m and 4m deliveries:

Important

[COVID-19 information as of 18/03/2020] – In light of recent government advice and in order to protect both our people and customers as much as possible we are going to follow this procedure when delivering your items;

The grass/items will be delivered to the front of your premises. The delivery driver will knock on your door and stand back at a safe distance while you check your item. The driver will log the name of the person accepting the item rather a “signed for”.

PLEASE DO NOT SIGN FOR THE ARTIFICIAL GRASS IF YOU FEEL IT HAS BEEN BENT OR DAMAGED IN ANY WAY.

Please sign the driver’s paperwork as “UNCHECKED”.

If you provide the driver with a signature you are accepting the goods have been delivered in perfect condition. We will not be able to make a claim on your behalf for damages if the freight company can provide us with a copy of your signature.

Deliveries will be to the main entrance to your premises, the driver is not permitted to enter your premises. (The handling of the artificial turf is heavy and the roll cannot be bent, it may be easier to leave it outside until ready to be fitted)

You must inform us of any parking or access difficulties that may be encountered. We will pass this information on to the delivery company. If access is not possible for any reason the carrier will unload at the nearest possible location. (Single drivers with no handling equipment may be used, therefore they may not be able to carry your artificial grass far from the place of unloading)

It will be necessary for the driver to obtain a signature for this delivery. The driver is allocated a maximum of 15 minutes to offload and obtain a signature.

We are unable to give a precise delivery time unless it has been agreed by telephone, the standard delivery service used is within seven working days. As we have no control over the deliveries after they leave our warehouse we cannot be held responsible for delivery delays and no compensation will be payable by ourselves.

Should you need assistance, please call our friendly team on 0845 177 1664.

Useful Information

WHY CHOOSE ARTIFICIAL GRASS?

If you love grass but don’t want the mess, mud and maintenance, Artificial Grass Direct has the perfect grass for you.

What our customers say

I bought a roll end and saved a good bit. Very pleased with my experience- ordering was simple and delivery was quick...

Susan Hilton

28th May 2022

Easy website to use to identify the type of artificial grass that you need. Prices are acceptable and delivery is pro...

John Hooley

28th May 2022

Ordering was easy and I was kept informed re processing and delivery. The artificial grass I ordered is superb qual...

Neil Archer

26th May 2022

Excellent service, quality and value for money. Website is very clear and helpful with an efficient basket and check...

Graham Hiley

26th May 2022

Absolutely amazing service quick delivery

Cheryl Fass

19th May 2022

Wrong grass delivered, but soon corrected.

Sue Cox

19th May 2022

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