Privacy Policy

Privacy Policy

This Privacy Policy sets out the way Artificial Grass Direct Limited collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.artificialgrass-direct.com (“Site”). This privacy policy applies to the Site and all products and services offered by Artificial Grass Direct Limited.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register or complete an online order and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for further information including, name, email address, phone number. Alternatively all Users do have the option to visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to personally supply identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

Web browser cookies

Our Site uses “cookies” to enhance the User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them.  If Cookies are not used or refused some parts of the website may not function properly. Unless otherwise notified, we do not use cookies to track your movement among different web sites and do not exchange cookies with other entities.

How we use collected information

Artificial Grass Direct Limited collects and uses Users personal information to enable us to improve our services including our website, transactions and customer services.
We continually strive to improve our website offerings based on the information and feedback we receive from you.

We may use the Users information provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

In addition, we may send periodic emails

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

We use Ruler Analytics for marketing purposes. Ruler Analytics is fully compliant with GDPR.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a secured communication channel and is encrypted and protected.

Changes to this privacy policy

Artificial Grass Direct Limited has the discretion to update this privacy policy at any time. When we do, post a notification on the main page of our Site, we encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.